How Can We Help You?
🛠️ Get Expert Support
Our dedicated support team is here to help you get the most out of Photo Restore
We typically respond within 24 hours and are committed to resolving your issues quickly
Frequently Asked Questions
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How does Photo Restore work?
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Photo Restore uses advanced AI technology to analyze and repair damaged photographs. The app offers two processing methods:
- Local Processing: Many features process photos directly on your device for maximum privacy
- Cloud Processing: Advanced AI features use secure cloud processing for optimal results
Simply select a photo, choose your desired restoration type, and let our AI work its magic!
What types of photos can I restore?
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Photo Restore can handle various types of photo damage and enhancement needs:
- Old, faded, or discolored photographs
- Photos with scratches, tears, or creases
- Black and white photos for colorization
- Low-resolution images for upscaling
- Photos with noise or grain
- Damaged or torn photographs
For best results, use high-quality scans or photos with good lighting.
Is my data safe and private?
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Absolutely! Privacy is our top priority:
- Many features process photos locally on your device
- Cloud processing uses end-to-end encryption
- Photos are automatically deleted after processing
- We never use your photos for training AI models
- No data is shared with third parties
Read our detailed Privacy Policy for more information about data protection.
What's the difference between free and premium features?
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Free Features:
- Basic photo restoration
- Simple enhancement tools
- Standard resolution output
Premium Features:
- Advanced AI processing
- High-resolution output
- Batch processing
- Priority support
- All restoration types
How do I cancel my subscription?
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Subscription management is handled through the App Store:
- Open Settings on your iPhone
- Tap your name at the top
- Select "Subscriptions"
- Find Photo Restore and tap "Cancel Subscription"
You'll continue to have access to premium features until the end of your current billing period.
Why is my photo processing taking so long?
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Processing time depends on several factors:
- Photo size: Larger images take longer to process
- Damage level: Heavily damaged photos require more processing
- Feature type: Some features are more computationally intensive
- Device performance: Older devices may process slower
- Network speed: Cloud features depend on internet connection
For faster processing, try reducing image size or using local processing features.
Can I restore photos from other apps?
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Yes! Photo Restore can process photos from various sources:
- Photos app on your iPhone
- Files app
- Cloud storage (iCloud, Google Drive, Dropbox)
- Email attachments
- Web downloads
Simply use the "Choose from Library" option or drag and drop photos into the app.
What file formats are supported?
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Photo Restore supports the most common image formats:
- Input: JPEG, PNG, HEIC, TIFF, BMP
- Output: JPEG, PNG, HEIC (depending on your settings)
For best results, use uncompressed or lightly compressed images when possible.
Contact Support
Can't find what you're looking for? Our support team is here to help!
📅 Response Times
General Support: Within 24 hours
Bug Reports: Within 48 hours
Feature Requests: We review monthly
Premium Users: Priority support available
Troubleshooting
Common Issues and Solutions
- App won't open: Try restarting your device and updating the app
- Photos not loading: Check your internet connection and try again
- Processing fails: Ensure you have enough storage space and try a smaller image
- Poor results: Try using a higher quality source image
- Slow performance: Close other apps and ensure your device isn't overheating
- Subscription issues: Check your App Store subscription status
Additional Resources
Learn more about Photo Restore and get the most out of your experience:
💝 About Whaleway Tech
We're passionate about preserving your precious memories through cutting-edge technology
Our team of AI experts and developers work tirelessly to bring you the best photo restoration experience possible